FAQs
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What types of products do you offer?
CelestClub offers collectibles like metal posters, esports mouse pads, and trading cards.
Are the products officially licensed?
Yes, each product is designed in partnership with esports players and clubs to ensure total authenticity.
What materials are used for metal posters?
The posters are made of durable metal, with exclusive designs for long life and high display quality.
Can I support a specific player with my purchase?
Yes, a portion of the revenue is redistributed to partner athletes to support the esports community.
Do you offer limited editions?
Some collections and items are available in limited edition to offer unique pieces to collectors.
How can I be sure of the authenticity of the products?
Partnerships with renowned players and teams ensure that all items are official and authentic.
How do returns and exchanges work?
Returns and exchanges are possible within 14 days of receipt, provided the items are in their original condition.
What is the delivery time?
Orders are delivered within 3-7 working days throughout Europe, with expedited delivery options available.
Do you offer free shipping?
Yes, delivery is free for orders to a relay point.
What payment methods are accepted?
CelestClub accepts payments by credit card, PayPal, Paylib, and Apple Pay for secure transactions.
How can I track my order?
After purchase, a tracking number is sent to follow the progress of your order in real time.
How can I get the 15% discount on the first order?
By subscribing to the newsletter, you will receive a 15% discount code applicable on your first purchase.
Are mouse pads non-slip?
Yes, the mouse pads are designed with a non-slip base for stable support during gaming sessions.
Can I order from internationally?
Yes, CelestClub ships its products to many countries around the world.
What are the benefits for partner artists?
CelestClub is committed to paying artists fairly and promoting short-circuit production in France.
How to maintain metal posters?
Cleaning with a soft cloth is enough to keep the posters looking new.
How to join the CelestClub community?
You can follow CelestClub on their social networks and subscribe to the newsletter to discover new collections and exclusive offers.
Is there a warranty on the products?
Products are guaranteed against any manufacturing defects, provided that the item is inspected upon receipt.
What sizes of mouse pads are available?
CelestClub offers mats in different sizes to suit players' preferences.
What should I do if my product arrives damaged?
Contact customer service immediately to report the issue and obtain a replacement or refund if necessary.
